If you suffer a chronic or long-term illness or disability, you will qualify for VAT relief. 

Many personal care products and mobility equipment are zero rated for VAT.

In our showroom, two prices are shown on some items, the price shown in brackets is the price without VAT and the other price is the one including VAT.

If you are purchasing an eligible item, we will ask you if you qualify for VAT relief so that we charge you the VAT free price. 

Please don’t think we are being intrusive, as we are only trying to be helpful and save you money. If you do qualify, we will ask your permission to complete a self-certified VAT declaration form.  This form only needs to be completed once and is then kept securely in our files for accounting purposes. 

We will not share this information with anyone and will never use it to contact you.

VAT is never charged on incontinence goods which are bought for personal use.  Registered charities also qualify for VAT relief on most products. Please visit the Government website for further details on qualifying conditions and goods.